At PT Bank Negara Indonesia (Persero) Tbk, we are committed to protecting your privacy and safeguarding your personal data. This Data Privacy Statement outlines how we collect, use, disclose, and protect your information when you visit and interact with our bank website.

Information We Collect:

When you visit our bank website, we may collect the following types of information:

  1. Personal Information: We may collect personal information such as your name, contact details (e.g., email address, phone number), and any other information you provide to us voluntarily through forms or inquiries.
  2. Usage Data: We automatically collect certain information about your interactions with our website, including your IP address, browser type, operating system, and the pages you visit. This helps us analyze website traffic and improve our services.
  3. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and personalize content. These technologies may collect information such as your preferences, session data, and device information. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

We use the information we collect for the following purposes:

  1. Website Functionality: To provide you with access to our website and its features, and to ensure its proper functioning and security.
  2. Communication: To respond to your inquiries, provide customer support, and communicate important updates or information regarding your account or our services.
  3. Personalization: To tailor our website content, services, and promotions to your preferences and interests.
  4. Analytics and Improvements: To analyze website usage trends, gather statistical information, and improve the performance, usability, and effectiveness of our website.

Data Security and Retention: We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We retain your information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations.

Third-Party Disclosure: We may disclose your personal data to trusted third parties who assist us in providing and improving our services, such as IT service providers or analytics platforms. We ensure that these third parties handle your information with the utmost confidentiality and comply with applicable data protection laws.

Your Data Protection Rights: You have the right to access, correct, and delete your personal data held by us. If you wish to exercise these rights or have any concerns about the use of your personal data, please contact us using the contact information provided below.

Updates to the Data Privacy Statement: We may update this Data Privacy Statement from time to time to reflect changes in our practices or legal obligations. We encourage you to review this statement periodically to stay informed about how we protect your privacy.

Contact Us: If you have any questions, concerns, or requests regarding your personal data or this Data Privacy Statement, please contact our Customer Support team.